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How rajabola Handles Your Personal Data

Your personal data — from account registration details to transaction records processed through DANA, OVO, GoPay and QRIS — is handled under a clear, documented privacy framework.

Data collected transparentlyDANA, OVO, GoPay, QRIS transaction records protectedAccount data deletion available on requestCookies disclosed and manageableContact privacy team within 2 business days

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What This Privacy Policy Covers

rajabola Service availability depends on jurisdiction. Users are responsible for checking local law before access.

rajabola collects personal data you provide during account registration — including your name, email address, phone number and payment identifiers such as your DANA wallet ID, OVO account number, or GoPay handle — as well as data generated automatically when you use our platform, such as

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device type, IP address and session timestamps. We retain transaction records for as long as required to process withdrawals, resolve disputes and meet applicable record-keeping obligations. Access to and use of your account depends on local law. We do not sell your personal data to third
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parties. Data shared with payment processors such as QRIS network operators is limited strictly to what is necessary to complete your transaction and is governed by their own privacy policies.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you have a question about how your data is stored, want to correct an error in your account profile, or need to submit a data deletion request, our privacy team is available seven days a week. You can reach us through live chat, email or our dedicated privacy request form — responses are sent within two business days, and we handle requests from Medan, Semarang and all Indonesian regions the same way.

Team online

Live Chat

Open the chat widget from any page on rajabola.best to reach a privacy team member directly. Available daily from 08:00 to 23:00 WIB for account and data queries.

Email Support

Send your data request or privacy concern to our support email address. Include your registered account name and the specific data action you need — correction, access or deletion — so we can act faster.

Privacy Request Form

Use the dedicated form inside your account dashboard under Settings → Privacy. Submit a formal request for data export or erasure and receive a confirmation reference number within 24 hours.

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

From the moment you open an account, every piece of personal information you share is handled under a defined internal policy — not left to individual discretion.

Encryption at rest and in transit

All account data — including payment identifiers for DANA, OVO and GoPay — is encrypted both when stored on our servers and when transmitted between your device and our platform, using current industry-standard protocols.

Cookie disclosure and control

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. A cookie preference panel is accessible from the footer of every page — you can adjust non-essential cookies at any time without affecting your account.

Payment data minimisation

When you deposit via QRIS or withdraw via OVO, we log only the reference number and amount required to confirm the transaction. Full wallet credentials are never stored on rajabola servers — they pass directly through the payment provider's secure gateway.

Data retention schedule

Active account data is retained for the life of your account plus 12 months after closure, to cover any pending withdrawal disputes. After that window closes, personal identifiers are deleted from our primary database on a rolling monthly cycle.

Third-party data sharing limits

We share data with third parties only when operationally necessary — for example, passing a DANA transaction ID to confirm a deposit. We do not share marketing profiles, browsing history or game session logs with advertisers or data brokers.

Your right to access and correct

You can view most of your stored data directly inside your account dashboard. To request a full data export or to correct information we hold, contact our privacy team via the Settings → Privacy form and we will respond within two business days.

Privacy Policy Questions We Hear Most

The questions below cover the data rights and account privacy topics that come up most often. If your question is not here, contact our privacy team through live chat or the in-account request form — we aim to reply within two business days for all privacy-related enquiries.

We collect your name, email address, phone number and date of birth at registration. If you deposit via DANA, OVO, GoPay or QRIS, the transaction reference number is logged to verify the payment — no full wallet passwords are stored.

We retain your account records for 12 months after closure to resolve any outstanding withdrawal disputes. Once that period ends, personal identifiers are removed from our primary database on the next monthly deletion cycle.

Yes. Log into your account, go to Settings → Privacy and submit a data export request. We will compile your account data — registration details, transaction history and session logs — and deliver it to your registered email within five business days.

Submit a deletion request via Settings → Privacy or email our support team. We will process the erasure within 30 days, subject to any retention obligations under applicable local law. You will receive a written confirmation once deletion is complete.

We do not sell or share your data with advertisers. Data passes to payment processors such as the QRIS network only to confirm transaction details. No browsing history, game session logs or marketing profiles are disclosed to external parties.

We use essential session cookies to keep your account active and optional analytics cookies to improve page performance. You can manage non-essential cookie preferences through the cookie panel in the page footer without affecting your account or deposit flow.

Contact our privacy team via live chat (08:00–23:00 WIB daily) or the Settings → Privacy form. If you feel your concern is unresolved, you may escalate to the relevant data protection authority where local law permits such a process.

How rajabola Handles Your Personal Data

How to Reach Our Privacy Team

Live Chat

Email Support

Privacy Request Form

Six Ways We Protect Your Account Data

Encryption at rest and in transit

Cookie disclosure and control

Payment data minimisation

Data retention schedule

Third-party data sharing limits

Your right to access and correct

Privacy Policy Questions We Hear Most

01 What personal data does rajabola collect when I open an account?

02 How long does rajabola keep my personal data after I close my account?

03 Can I request a copy of all the data rajabola holds about me?

04 How do I ask rajabola to delete my personal data?

05 Does rajabola share my data with third parties or advertisers?

06 How does rajabola use cookies and can I control them?

07 Who can I contact if I believe my privacy rights have been violated?

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