Reference

Terms & Conditions That Protect Your Account

These terms govern every interaction you have with rajabola — from opening your account and depositing via DANA, OVO, GoPay or QRIS, to withdrawing your balance and contacting…

Account EligibilityDANA, OVO, GoPay & QRIS DepositsWithdrawal PolicyAccount Suspension RulesDispute Resolution
rajabola Terms & Conditions That Protect Your Account
HUBUNGI TIM KAMI

How to Reach Us About These Terms

If any clause in these terms is unclear or you believe a decision affecting your account was made in error, our support team is available around the clock to assist. You can reach us through live chat on the rajabola site, via email at [email protected], or through our Telegram channel — all three channels are monitored 24 hours a day, seven days a week, including public holidays.

Team online

Live Chat

Start a live chat session directly from the rajabola site. Our agents respond within minutes and can access your account record to address terms-related questions in real time.

Email Support

Send a detailed query to [email protected]. For terms disputes or formal account reviews, email gives you a written record; we aim to reply within 24 hours on all working days.

Telegram Channel

Join our official Telegram channel for faster informal queries about account rules, deposit conditions under these terms, or to escalate a support ticket already raised via live chat.

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How rajabola Upholds These Terms Daily

We enforce these terms consistently across every account — whether you're based in Medan, Semarang or anywhere else in Indonesia.

Data Handling

Personal data you submit when opening an account is stored on encrypted servers. We do not sell or share your information with third parties except where required by applicable law or payment processor verification.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your deposit method — DANA, OVO or GoPay. You can clear cookies at any time; doing so will log you out of your session automatically.

Account Security

Two-step verification is available for all accounts and strongly encouraged. If we detect unusual login activity we will temporarily freeze the account and send an alert to your registered email before any withdrawal can proceed.

Data Retention

We retain transaction records and account history for a minimum of five years in line with financial record-keeping obligations. You may request a copy of your own data at any time by contacting support via email.

Terms Update Notice

When we update these terms we post the revised version at rajabola.best/terms-conditions/ and notify you by email at least seven days before changes take effect. Continuing to use the platform after that date constitutes acceptance.

Requesting Changes

To request corrections to your personal account data or to raise a formal objection to a terms clause, email [email protected] with the subject line 'Account Data Request'. We respond within five business days.

Frequently Asked Questions About These Terms

These are the questions our account holders ask most often about the terms and conditions at rajabola. Each answer reflects the current version of the policy; if something has changed recently, the date stamp at the top of the terms page will reflect that update.

Yes. Completing account registration constitutes acceptance of these terms in full. Any deposit made through DANA, OVO, GoPay or QRIS is processed under the conditions stated in the payment section of this policy.

Depending on the severity, we may issue a warning, restrict account features, suspend the account temporarily, or close it permanently. We will inform you by email and give you an opportunity to respond before any permanent action is taken.

No. These terms explicitly prohibit duplicate accounts. If we identify multiple accounts linked to the same identity or device, all associated accounts may be suspended and any pending withdrawals held pending a review.

Email [email protected] with the subject line 'Account Data Request' and include your registered username. We will compile and return your data within five business days in a readable format.

The core terms apply uniformly, but specific features and payment options — including QRIS availability — depend on local law in your region. We will notify you within your account dashboard if any restriction applies to your area.

We post an updated version at rajabola.best/terms-conditions/ and send an email notification at least seven days before new terms take effect. The effective date appears clearly at the top of the document.

Contact our support team via live chat or email with your account ID and a description of the disputed decision. If the first-level response does not resolve the issue, you may escalate to a senior review within 48 hours.